Add Job Images

This article explains how you can add job images such as exterior photos, team working photos, site condition documentation, and other general job-related images on ContentsPal.

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🧭 Summary

Job images allow you to document the overall job site with photos that aren’t tied to specific items or boxes. Common examples include exterior building shots, team photos, damage documentation, weather conditions, or before/after comparisons. These images are stored at the job level and can be accessed by anyone viewing the job.

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⚙️ Prerequisites

• A job must be created before adding images

• Camera permissions enabled (mobile app)

• Supported image formats: JPG, JPEG, PNG, WEBP, HEIC, GIF

• Maximum file size: 10MB per image (20MB for 360° photos)

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🚀 How to Add Job Images

From the Mobile App

1. Access Job Images

• Open your job from the Jobs list (this opens the Job Report on its Job tab)

• Tap the Media tile

2. Capture New Photos

• In the Job Media gallery, tap the Add Photo/Video tile to take a new photo (you can also record video, choose from your library, or add a 360° photo)

• The camera interface opens in job photo mode (optimized for site documentation)

• Tap the shutter button to capture your photo

• The photo is saved to your device first, then uploads to the cloud in the background

3. Take Multiple Photos

• After taking one photo, you can immediately take another

• All photos appear in the gallery as they upload

• A Media is uploading banner shows while photos upload

• You can continue working while photos upload in the background

4. View and Manage Photos

• Tap any photo in the gallery to view it full screen

• Swipe between photos in full-screen view

• Tap the delete icon to remove unwanted photos

• AI automatically generates labels and titles for your photos

From the Web App

1. Access Job Photos

• Navigate to your job from the Jobs dashboard

• Click on the Documentation tab and make sure the Media view is selected

• Find the Job Media section at the top of the left sidebar

• Press the Add Media button at the top of the media area, or the plus (+) button next to Job Media

2. Upload Images

• Select one or multiple image files from your computer

• Click Open to start uploading

3. Review Uploaded Images

• Images appear in a grid layout as they upload

• Thumbnails are automatically generated

• AI processes each image to suggest titles and labels

• Click any image to view it full screen

• Hover over images to see delete options

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📋 Job Images vs. Item Images

It’s important to understand the difference between job-level and item-level images:

Job Images	Item Images
General site documentation	Specific item documentation
Exterior photos, team photos, site conditions	Photos of individual furniture, equipment, belongings
Accessed via the Media tile (mobile) or Job Media (web)	Created during item tagging/boxing workflow
Stored with the job	Stored with individual Item records
Not used for item identification	Used for AI item identification and pricing

When to use Job Images:

• Building exterior/interior overview shots

• Team members on site

• Before/after comparisons

• Document weather conditions

• Site damage documentation

• Equipment setup photos

When to use Item Images:

• Individual furniture pieces

• Electronics with serial numbers

• Damaged items needing documentation

• Items going to storage or cleaning

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✅ Best Practices

• Capture exterior shots at the start of the job to document site conditions

• Take before photos of rooms before packing begins

• Document your team working on site for client transparency

• Use good lighting - outdoor photos work best in daylight

• Include context - show the full building, not just close-ups

• Take after photos when the job is complete to show the site was left clean

• Upload regularly throughout the job rather than waiting until the end

• Review AI-generated labels to ensure images are properly categorized

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🧩 Troubleshooting

Photos aren’t uploading on mobile:

• Check your Wi-Fi or mobile data connection

• Photos save on your device first and upload when connection is available

• Check for the Media is uploading banner in the gallery

Upload fails on web:

• Verify file format is supported (JPG, PNG, WEBP, HEIC, GIF)

• Check file size is under 10MB (360° photos can be up to 20MB, videos up to 100MB)

• Try compressing large images before uploading

• Ensure browser has stable internet connection

AI labels aren’t generating:

• Wait a few moments - AI processing happens in the background

• Refresh the page or reopen the gallery

• Check that the image uploaded successfully (no error icons)

Can’t find the Media tile:

• Ensure you have an active job selected

• Check that you’re on the Job tab of the Job Report (mobile)

• Verify you have permissions to edit the job

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🔑 Key Takeaways

• Job images document the overall site, not individual items

• Photos can be added from both mobile (camera) and web (upload)

• Mobile saves offline first, ensuring no photos are lost

• AI automatically generates labels and titles for organization

• Images are shared with everyone who has access to the job

• Use job images for site documentation, item images for inventory

• To download all of a job’s photos as one ZIP file, see How to Download Job Images

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