FAQs
Quick answers to common questions. · 14 articles
- What labels does ContentsPal support?ContentsPal supports the most common Avery, ULINE, and Zebra label formats used by restoration and contents teams for box labels, item tags, and QR codes.
- How to find and remove duplicate itemsFinding and merging duplicate inventory items with ContentsPal AI
- The PDF file size is too large, how can I get smaller size PDF reports?When exporting PDF reports, sometimes carriers have file limits to what you can share. This article goes over how to tackle this.
- How to add QR codes to items added via bulk image upload?This article describes how you can add QR codes and labels to objects inventoried via bulk image upload.
- How to View Policyholder CommentsWhen a policyholder adds comments on items in the Job you can view the comments from the Inventory tab table. Once the job's policyholder review link is enabled, each row shows a speech-bubble Activity icon; a number next to it counts…
- How to Convert a Non-Salvageable Item into a Salvageable Item & Assign a BarcodeIn ContentsPal, you can easily update an item’s status if it was originally marked as Non-Salvageable but later determined to be salvageable. Follow the steps below depending on whether you're using mobile or web.
- How do you run Multi-Mode in ContentsPal after you’ve already taken a picture?This article explains how you can run multi mode after you've taken the picture in single mode.
- How to Change Box Size on a Custody LabelLearn how to update the box size assigned to a custody label from the web portal's Custody tab or the mobile app.
- How to create rooms from the web portal?You can easily add or edit rooms for any job directly from the web portal. This guide walks you through how to access job settings, create new rooms, and customize room details including names, descriptions, images, and soot levels.
- How to Take Items Out of a Box and Turn into Non-Salvageable on the Mobile AppTake items out of boxes and change their Salvage category on the mobile app
- Update an Item's Status and Location During CleaningA step-by-step guide for technicians: how to open a labeled item or box in the mobile app, update its cleaning status, and move it from one location to the next as it goes through your process.
- Converting Job and Room Photos to ItemsThis guide explains how to convert job site and room photos into inventory items after they've been uploaded.
- How to Download Job ImagesYou can download every photo in a job as one ZIP file from the ContentsPal web app. This guide shows how to request the ZIP, pick which photos go in it, and what you'll find inside.
- How to Print Vault LabelsEvery vault, rack, truck or room you set up in ContentsPal has its own QR code. Print it as a sticker, put it on the vault, and your crew can scan it in the mobile app to see what's inside and to move labels in and out. Vault labels are…