Overview
After a pack-out job, your inventory may contain errors such as duplicate items, misidentified objects, or photos that don't match the correct line items. Rather than starting from scratch, ContentsPal provides several tools to efficiently audit and clean up your inventory.
This guide walks you through a recommended step-by-step cleanup workflow.
Common Inventory Errors
Before diving into the cleanup process, it helps to understand the most common types of errors:
Duplicate items — The same object appears multiple times because it was scanned or photographed more than once.
Multi-item photo added in single mode — A photo showing multiple items was captured in single mode, so only one line item was created. Some items may be missing from your inventory.
Single item added in multi-mode — A photo of one item was captured in multi-mode, causing background objects to be incorrectly identified and added as separate line items.
Line item with photos of different items — A single line item has additional photos attached that actually show different objects.
Recommended Cleanup Workflow
Follow these steps in order to maximize efficiency and minimize rework.
Step 1: Remove Irrelevant Items
Start by filtering and removing items that clearly don't belong in the inventory. Common examples include:
Photos of packed cardboard boxes (not actual contents)
Very blurry or unrecognizable photos
Background objects incorrectly added by multi-mode
How to do it: Use the search and filter tools to find these items. Select multiple items at once and use batch delete to remove them all in one action.
Example of items with irrelevant photos that should be deleted:
Example of cardboard box items that should be removed:
Step 2: Check Line Items with Multiple Photos
Review line items that have multiple images attached. Click into each one and check whether all photos show the same object.
If photos show different items: Use the Split item feature. Click the ... menu on the item and select Split item to open a dialog where you can drag photos into separate groups. Each group becomes its own item, and AI re-identifies them automatically. See How to Split an Item for a full guide.
Step 3: Re-analyze Multi-Item Photos
Look for photos that show multiple items but were added in single mode (only one line item was created).
How to do it: Click on the item, then select Analyze Image → Multiple Items. This will break the single line item into separate items for each object visible in the photo.
Tip: You can identify whether an item was added in multi-mode by looking for a small icon on the photo that shows the item's "siblings."
Step 4: Merge Duplicate Items
Use the duplicate filter to quickly surface items that ContentsPal has flagged as potential duplicates.
How to do it:
In the Inventory view, use the filter to show duplicate items.
You can also use the search bar to find similar items by name (e.g., search for "heated plate").
Select the items you want to merge by checking their boxes.
Click Merge Items to combine them into a single line item.
Step 5: Visual Review in Gallery Mode
Switch to Gallery Mode for a visual overview of your entire inventory. This makes it easy to spot remaining issues like misidentified items or missed duplicates.
Gallery mode supports the same select-and-merge workflow as the list view:
Tips for Efficient Cleanup
Use search and filters aggressively. Filter for duplicates, "unknown" items, or specific item types (e.g., cardboard boxes) to isolate problem areas quickly.
Work in passes. Don't try to fix everything at once. Do a first pass to delete obvious junk, then a second pass for merges, and a final visual review in Gallery mode.
Train your team on multi-mode. Most inventory errors come from inconsistent use of single vs. multi-mode during capture. A short training session on when to use each mode prevents these issues from recurring.
Preventing Future Errors
The best way to avoid inventory cleanup is to ensure your team is trained on using ContentsPal correctly from the start:
Use Multi Mode when photographing groups of items (e.g., a shelf of dishes, a box of books).
Use Single Mode when photographing individual items one at a time.
Avoid photographing packing materials, empty boxes, or non-content items.
Review the inventory periodically during a job rather than waiting until the end.