When to Use This
Use Split Item when a single line item contains photos of different objects. Common scenarios include:
Multiple distinct items were photographed and grouped under one line item during capture
Additional photos were added to an item that actually show different objects
A quick capture session resulted in unrelated photos being attached to the same item
Note: The Split Item option is only available for items that have more than one photo attached.
Step 1: Open the Split Item Dialog
Open your job's Inventory view
Find the item you want to split
Click the ... (more options) menu on the item row
Select Split item
Note: The "Split item" option is disabled for items with only one photo, since there is nothing to split.
Step 2: Organize Photos into Groups
The Split Item dialog displays all photos from the item in a single group. Each group represents a separate item that will be created after the split.
Moving Photos Between Groups
There are two ways to move photos between groups:
Drag and drop — Click and drag any photo from one group to another. You can also reorder photos within a group by dragging.
Arrow buttons — Hover over a photo to reveal arrow buttons that let you send it to the previous or next group, or to a new group.
Adding and Removing Groups
Click Add New Item (the dashed button to the right of your groups) to create an empty group
Click the X button on a group header to remove it — its photos will return to the first group
Photo Order
The first photo in each group becomes the thumbnail for the resulting item (marked with a blue "Thumbnail" badge)
Reorder photos within a group by dragging them to change which photo is used as the thumbnail
Step 3: Use Auto-Group (Optional)
Instead of manually organizing photos, you can let AI suggest how to group them:
Click the Auto-group button in the bottom-left of the dialog
AI will analyze the photos and suggest groupings based on visual similarity
Review the suggested groups and adjust by dragging photos if needed
Step 4: Confirm the Split
Ensure you have at least 2 groups, each with at least 1 photo
Review that photos are in the correct groups
Click Split into N items to confirm
After splitting:
The original item is updated with the photos from the first group
New items are created for each additional group, inheriting the original item's room, box, label, and salvage/cleaning categories
AI re-identification runs automatically on all resulting items — each item enters an "Identifying" state while AI fills in the name, brand, description, and pricing
Tips for Best Results
Review before splitting — Make sure each group contains photos of the same object before confirming
Use Auto-group first — Let AI do the initial sorting, then manually adjust any misplaced photos
Check results after splitting — Once AI identification completes, review the newly created items to verify accuracy and make corrections if needed
Troubleshooting
Q: The "Split item" option is grayed out A: The item only has one photo. Split requires at least two photos on the item.
Q: The "Split" button is disabled A: Every group must have at least one photo, and there must be at least two groups. Check that no group is empty.
Q: AI identification seems wrong after splitting A: AI re-identifies each resulting item from scratch. Open the item and manually correct the name, description, or other details as needed.
Need Help?
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Last Updated: April 2026