Table of Contents
Setting Up a Form Template
Templates are managed at the organization level. Only org admins and owners can upload, edit, archive, or delete templates.
Open the template library
Click your organization name in the top right
Go to Settings → Forms
Upload a template
Click Upload Template
Pick the PDF file (max 10 MB) and give the template a clear name — this is what your team sees when sending it
Click Continue
Place fields
After upload, the field editor opens with your PDF on one side and a toolbar of field types on the other. The editor is preconfigured with two signer roles: Policyholder and My Organization — every field gets assigned to one of them.
Add a field
Drag a field type from the toolbar onto the PDF where you want it to appear. Resize by dragging the corner; reposition by dragging the body. Add as many fields as the form needs.
Pick the right field type
Signature — captures a signature on a signature pad
Initial — captures initials
Date — captures a date
Text — free-text input
Checkbox — yes/no
Name your fields
Every field has a name. The signer (you or the policyholder) sees these names as labels next to each input when they fill out the form, so give them clear, plain-English names — "Policyholder Name", "Claim Number", "Date of Loss" — instead of leaving the auto-generated defaults like "Text Field 1".
When a field name resembles something the job already knows, ContentsPal will try to pre-fill it for the signer using the job's settings — so the policyholder (or you) opens the form with those values already in place.
The fields that reliably pre-fill, and the kinds of names that trigger them:
Policyholder name — "Policyholder Name", "Customer Name", "Insured Name", "Client Name"
Policyholder email — "Policyholder Email", "Customer Email", "Insured Email"
Policyholder phone — "Policyholder Phone", "Customer Phone", "Insured Phone"
Adjuster name — "Adjuster" or "Adjuster Name"
Adjuster email — "Adjuster Email"
Adjuster phone — "Adjuster Phone"
Claim number — "Claim Number", "Claim No", "Claim #"
Policy number — "Policy Number", "Policy No", "Policy #"
Insurance carrier — "Insurance Company", "Carrier"
Property address — "Property Address", "Loss Address"
Date of loss — "Date of Loss", "Loss Date"
A few things to know:
A plain Name, Email, or Phone field pre-fills with the customer's details only when it's assigned to the Policyholder role. Generic fields on the My Organization side are left blank for you to complete.
Initial fields are filled automatically from the signer's name (e.g. "John Smith" → "JS").
Signature fields are never pre-filled.
A field is only pre-filled when the job actually has that value in its settings. Anything that can't be matched is simply left blank rather than guessed — so it's worth confirming the job's customer and insurance details are filled in before sending.
Assign each field to the right signer
After placing a field, look at its color — the role determines who fills or signs it. Switch between Policyholder and My Organization depending on which side of the form the field belongs to.
This is the single most important step to get right: a Policyholder field left assigned to "My Organization" will end up filled (or signed) by you instead of by the customer.
When you're done
Changes save automatically as you work — there's no "Save" button to press. Click Done to close the editor when the form is ready to send.
You can come back later (Configure fields on the template card) to add, remove, rename, or reassign fields. Existing in-flight forms keep working with the version of the template they were sent with.
Edit, archive, or delete a template
From the library:
Configure fields — reopens the field editor to add, remove, or reassign fields
More menu (⋯) → Archive — hides the template from the send dialog without deleting it. Existing submissions keep working.
More menu (⋯) → Delete — permanently removes the template from your library. Already-sent forms keep working in DocuSeal and completed forms remain viewable on their jobs.
Click a template card to see every job that template has been sent on, with a status for each submission. Click any job name in that list to jump straight to that job's Forms view.
Sending a Form on a Job
Any team member who can access the job can send a form.
Open the job
Click the Documentation tab
Click Forms (yellow Beta tag)
Click Send Form
Pick a template and recipient
The Send Form dialog shows your organization's active templates. Templates that need a signature from you carry a "Requires your signature" tag.
The policyholder's name and email come from the job's customer settings. If they're missing, add them through the job settings before sending.
Sign your part (if applicable)
If the form has fields for your organization, clicking Start drops you straight into signing your part on this device. Once you're done, the policyholder is emailed their link automatically.
If the form is policyholder-only, the email goes out as soon as you click Start.
Tracking Submissions
Every submission lives on the job's Forms tab. The table shows:
Form — template name
Status — current state (see below)
Created by — the team member who sent the form
Created — when the submission was created
Statuses
Status | Meaning |
Awaiting your signature | The form includes org fields and you haven't completed them yet. Click the row to finish your part. |
Awaiting policyholder | Org fields are signed (or there weren't any); the policyholder has been emailed a link to sign. |
Completed | All signers have signed. Signed PDF + audit log are available for download. |
Declined | A signer declined. The form can't be completed. |
Cancelled | Someone on your team canceled the form before it was completed. |
Click any row to open the submission detail dialog and take actions (resend the email, sign on this device, cancel, download).
Resend the policyholder's email
In the detail dialog, click Resend email next to the policyholder row. Use this if they say they didn't receive the link or it got buried in their inbox.
Canceling a Form
If you sent the wrong template, the policyholder backed out, or you just need to start over, you can cancel any ongoing submission:
Open the submission from the Forms tab
Click Cancel form at the bottom
Confirm
The submission moves to Cancelled and any pending signing links stop working. Cancellation can't be undone — start a new submission if you need the form again.
Downloading the Signed PDF
Once a submission reaches Completed, two documents are available on the detail dialog:
Download signed PDF — the fully-signed form
Download audit log — a separate PDF with the signing timeline, IP addresses, and verification details for each signer
Both documents are stored permanently on the job and can be downloaded any time after completion.
Troubleshooting
Policyholder didn't get the email
Ask them to check their spam folder
Use Resend email from the submission detail dialog
If the email address on the submission is wrong, cancel the form and start a new one with the corrected customer email on the job
Cancel button is missing
Cancellation isn't available once a submission has reached Completed, Declined, Expired, or Cancelled — the form has already been completed or voided.
Template doesn't show up in the send dialog
It may be archived — check Settings → Forms → Archived tab
It may have no fields configured yet — templates without placed fields aren't sendable. Click Configure fields on the template card.
Need Help?
If you run into something this guide doesn't cover, reach out to support through the chat widget in the bottom-left corner.