🧭 Summary
Textiles Mode is the first software solution specifically built for soft goods restoration workflows. Unlike traditional software that forces you to fit soft goods into a hard contents workflow, Textiles Mode adapts to how you actually work with textiles.
When you enable Textiles Mode, the app interface changes to match your textile restoration process. Instead of the standard Tagged Items, Boxed, and Non-Salvageable buttons, you'll see Bulk, Single, and Packed options designed specifically for soft goods.
This guide provides an overview of how Textiles Mode works and the three main ways you'll use it to inventory and pack textiles.
⚙️ Prerequisites
Textiles Mode must be enabled for your job
Work is typically done at your facility (not on-site at the property)
For bulk items: sorting area with a scale
For specialty items: good lighting for capturing garment details
🚀 How Textiles Mode Works
Understanding the Interface Changes
Once you enable Textiles Mode, the buttons at the bottom of your inventory screen change to match your textile workflow:
Bulk: For wash-dry-fold items where you charge by weight
Single: For specialty items that you inventory one by one (items with upcharges, dry cleaning needs, etc.)
Packed: For packing cleaned items back into boxes or garment bags
📋 Understanding Bulk vs. Single Mode
Bulk Mode (Wash-Dry-Fold Items)
When to use: Items you charge by weight
Typical workflow:
At the property: Add textiles into bags (often one bag per room)
At the facility: Take items out in your sorting area
Place items in a bin on a scale
Take a picture of the clothing
AI reads the scale automatically and records the weight
Process the items (wash, dry, fold)
Pack cleaned items into boxes
How it appears in your inventory:
Inventory: One line item per picture you take (each "load")
Estimate: One combined line item with CDCIV code showing total weight for all loads
💡 Tip: Each time you take a picture of items on the scale, you create a new load with its own line item in the inventory.
Single Mode (Specialty Items)
When to use: Items you need to inventory individually (items requiring dry cleaning, items with upcharges, high-value garments)
Typical workflow:
At the property: Add all textiles into bags with other items
At the facility: Sort textiles into wash-dry-fold and specialty items
Take pictures of specialty items individually or use multi-mode for multiple items at once
AI identifies each item, finds the correct Xactimate code, and adds required upcharges
Process items (hand wash, dry cleaning, or other appropriate treatment)
Pack items into garment bags with QR codes for tracking
Multi-mode option: You can capture multiple pieces of clothing from a single image, but for very nice suits, dresses, or blouses, take individual pictures including the label and material so AI can categorize them accurately.
🚀 The Packing Process
Packing Bulk Items
After processing wash-dry-fold items:
Pack items into a box
Add a label to track the box
Take a picture if needed
AI adds consumables to your estimate and tracks the box in chain of custody
Packing Specialty Items
After processing specialty items:
Select Garment Bag option
Place items in garment bags
Apply QR codes for tracking
Take pictures
AI adds everything to the estimate and maintains chain of custody
✅ Best Practices
At the property: Use separate bags per room to keep items organized during collection
At the facility: Set up a dedicated sorting area where you can separate wash-dry-fold from specialty items
For high-value items: Always take individual pictures of expensive suits, dresses, and blouses. Include close-ups of the label and material tag so AI can properly identify the fabric and assign the correct codes
Use multi-mode wisely: It's great for capturing multiple similar items quickly, but switch to individual shots for anything that needs special attention
Document thoroughly: The better your photos, the better AI can identify items and find the right Xactimate codes, which means better estimates and less adjuster pushback
🔑 Key Takeaways
Textiles Mode delivers significant benefits for soft goods restoration:
Faster cycle times: Less time spent documenting each item means you can process more jobs
Higher margins: Faster documentation translates directly to lower labor costs per item
Better Xactimate codes: AI identifies the correct codes from over 1,600 options, including upcharges you might miss manually. This means you don't leave money on the table
Better documentation: AI annotates images and creates detailed inventories just like hard contents, which leads to less adjuster pushback
Faster payment: The sooner you send the inventory and estimate, the sooner you get paid