🧭 Summary
After inventorying and packing textile items using the mobile app, you'll review and manage everything from the web admin view. The review process for soft goods is similar to hard contents, but with important differences in how bulk items, specialty items, and estimates work.
This guide walks you through reviewing textile inventory across three main tabs:
Inventory: Where you see individual items and can adjust codes and upcharges
Custody: Where you track packed items and automatically generated labels
Estimate: Where bulk items are aggregated by room and specialty items appear individually
Understanding these differences helps you review textile jobs efficiently and ensure your estimates are accurate before sending them to adjusters.
⚙️ Prerequisites
Textiles Mode enabled for your job
Items inventoried using the mobile app (Bulk Mode and/or Single Mode)
Items packed using Pack Mode (optional, for Custody tab review)
Access to the web admin view
🚀 Step-by-Step Instructions
1. Open the Job and Navigate to Inventory Tab
Log into the web admin view
Open the job you've been working on
Click the Inventory tab
💡 Tip: The Inventory tab works similarly to hard contents, but with key differences for bulk and specialty textile items.
2. Review Bulk Items (Wash/Dry/Fold)
Bulk items appear with these characteristics:
Item name: "Wash Dry Fold"
Picture: The photos you took of items on the scale
Quantity: The weight of that load (not a count of individual items)
What you'll see:
Each load you photographed appears as a separate line item in the Inventory tab
For example, if you took 5 pictures of different loads, you'll see 5 line items here
The quantity field shows pounds (e.g., "408 lbs")
💡 Tip: Even though you see separate line items here for each load, these will be aggregated by room in the Estimate tab (covered later).
3. Review Specialty Items (Single Mode)
Specialty items appear just like regular inventory items:
Picture: Photos you took of the item
Item details: Brand, description, age, condition
Pricing: Cost information
The Upcharges Tab
The main difference for specialty items is the Upcharges tab:
Shows detected fabric type (e.g., wool, silk, cotton)
Shows weight classification
Shows construction details
These upcharges inform which Xactimate code the system selects
How to adjust upcharges:
Click the Upcharges tab
Review the detected upcharges (wool, fabric type, weight, construction)
If you want to change an upcharge, uncheck or modify it
The Xactimate code will update automatically based on your changes
4. Change Xactimate Codes if Needed
If the system picked the wrong Xactimate code:
Find the Xactimate Code field for the item
Click the dropdown
Select a different code from the list, or
Search for the code if you already know it
5. Identify Multi-Mode and Duplicate Items
Multi-Mode Items
If you see a small symbol in top left of picture indicating multi-mode:
This means you captured multiple items in a single photo using Multi-mode
The system crops the original photo to show just that item
Click the symbol to see all items from that group
Duplicate Items
If you see a duplicate detection symbol:
Click it to see potential duplicates
Review the suggested matches
If it's truly a duplicate (e.g., you photographed the same sweater twice), select the items and merge them into a single line item
6. Review the Custody Tab
Click the Custody tab
You'll see different types of labels than you would for regular contents
What Appears in Custody
Single textile labels:
Automatically created when you inventory specialty items in Single Mode
Generated even if you didn't scan a QR code
Helps you keep track of items
Packed boxes and garment bags:
Created when you use Pack Mode to pack processed items
Associated with QR codes you scanned during packing
Show images of what's inside
Key Difference from Tagged Items
Tagged items and boxes: Require QR codes during inventory
Single and bulk items during inventory: QR codes optional
Packed items (boxes and garment bags): Require QR codes during packing
💡 Tip: If you scanned labels into a vault or storage location, that location will show on the right of this page.
7. Review the Estimate Tab
Click the Estimate tab
Rebuild the estimate if needed to ensure you have the latest data
How Wash/Dry/Fold Items Are Aggregated
This is the main difference between textile estimates and regular contents:
In the Inventory tab:
You separate line items for each load you photographed
In the Estimate tab:
Wash/dry/fold items are aggregated per room
Example:
Master Bedroom: 408 lbs (aggregated from 3 loads)
Guest Bedroom: 185 lbs (aggregated from 2 loads)
Room View
If you switch to the room view:
Each room shows its aggregated wash/dry/fold line item
Quantity = total weight for all loads from that room
💡 Tip: This is why it's important to select the correct room when inventorying items in Bulk Mode—it determines how items are grouped in the estimate.
Specialty Items in the Estimate
Specialty items appear individually in the estimate:
Each item has its own line with the correct Xactimate code
Shows quantity (e.g., 3 wool sweaters, 1 turtleneck)
Upcharges are reflected in the codes used
✅ Best Practices
Review upcharges for specialty items: Check fabric type, weight, and construction to ensure accurate codes
Adjust Xactimate codes as needed: If the system picked the wrong code, change it from the dropdown
Look for duplicate indicators: Merge duplicate items to avoid double-charging
Check room assignments: Make sure wash/dry/fold items are aggregated correctly by room in the estimate
Verify Custody labels: Even if you didn't scan QR codes during inventory, labels are auto-generated for tracking
Review packed items: Check that garment bags and boxes show the correct images and room associations
Rebuild estimate before final review: Ensure all changes are reflected in the estimate
🧩 Troubleshooting
The wrong Xactimate code was selected: Click the code dropdown and select a different one. If upcharges are wrong, adjust those first in the Upcharges tab, then select the code.
I see duplicate items in the inventory: Click the duplicate detection symbol to view suggested matches. If they're truly duplicates, select them and merge into a single line item.
Wash/dry/fold items show separately in Inventory but I want them combined: This is normal. In the Inventory tab, each load appears separately. They're automatically aggregated per room in the Estimate tab—check there to see the combined weights.
I don't see a label in Custody for a specialty item: Labels are auto-generated for all single/specialty items, even without QR codes. Check the Custody tab—it should be there as a "Single Textile" label.
Items are aggregated under the wrong room in the estimate: This happens if the wrong room was selected during inventory. You can update room assignments in the Inventory tab, then rebuild the estimate.
I can't see the full multi-mode photo: Click the multi-mode symbol on the item to see all items from that group and the original uncropped photo.
🔑 Key Takeaways
Inventory tab: Bulk items show each load separately with weight as quantity; specialty items include Upcharges tab
Custody tab: Labels auto-generated for all items (even without QR codes); packed boxes and garment bags appear here
Estimate tab: Wash/dry/fold items aggregated per room with total weight; specialty items appear individually
QR codes: Optional during inventory, required during packing
Upcharges: Review and adjust fabric, weight, and construction for specialty items to ensure correct Xactimate codes
Room assignment: Critical for wash/dry/fold items since they're aggregated by room in the estimate
Reports: Look the same as hard contents reports, but with aggregated bulk line items and specialty upcharges