🧭 Summary
Single Mode is designed for specialty textile items that need individual attention—items that typically have upcharges or higher value. Unlike Bulk Mode where you charge by weight, Single Mode lets you photograph and document each item separately.
This is similar to how you'd inventory tagged items in regular hard contents, but optimized for textiles. You can capture multiple photos of the same item (brand labels, material tags, condition details) to help AI find the best match and correct Xactimate codes with appropriate upcharges.
Single Mode also supports Multi-mode for quickly capturing several similar items at once, and includes optional label tracking for chain of custody.
⚙️ Prerequisites
Textiles Mode must be enabled for your job
You're in Single Mode (not Bulk or Pack mode)
Correct room is selected before starting inventory
Good lighting for capturing garment details, brands, and labels
🚀 Step-by-Step Instructions
1. Enter Single Mode
At the bottom of the camera screen, tap Single
This activates Single Mode for specialty items
💡 Tip: Single Mode works just like tagged item mode in regular contents—you're documenting items one by one.
2. Take Pictures of the Item
Point your camera at the specialty garment
Tap the capture button to take the first photo
Take additional photos to capture important details:
Brand labels
Material tags
Care labels
Condition details
3. Complete the Item
When you're finished photographing the item, tap Done
The item is added to your inventory
The app will:
Send photos to AI for identification
Match the item with appropriate Xactimate codes
Apply any upcharges based on brand, material, or condition
Add the item to the selected room
4. Use Multi-Mode for Multiple Similar Items (Optional)
If you have multiple similar items to inventory at once:
Tap Multi at the bottom of the screen
Take a single photo showing all the items
Tap Done to add them all to your inventory
💡 Tip: Multi-mode works great for similar items like multiple sweaters, but for high-value individual pieces (expensive suits, designer dresses), take separate photos to ensure proper identification.
5. Add Labels for Tracking (Optional)
Labels are optional for specialty items, but useful for chain of custody:
Tap Label
Scan the QR code on the label
The label is associated with the current item(s)
How Label Association Works:
For single items:
If you scan one item, the label associates with just that item
Exit Single Mode before scanning the next item if you want a different label
For multi-mode:
If you're in multi-mode, the label associates with ALL items in that batch
For grouped items:
If you want multiple garments under the same label (like multiple pieces in one garment bag), keep adding items while staying in Single Mode
All items added before you exit will share that label
📋 What You'll See in Inventory View
After inventorying items, check the Inventory screen to see:
For each item you'll see:
Identified brand (if detected from labels/photos)
Condition assessment
Age estimation
Suggested upcharges (dry cleaning, specialty fabric, designer brand)
Xactimate code matched by AI
Room assignment
💡 Tip: If you don't like the suggested Xactimate code, you can change it. The system provides multiple options based on the photos you provided.
Multi-mode indicator: Items captured together in multi-mode show a small blue icon and share the same label. When you open them, you'll see a cropped version of the original group photo focused on that specific item.
🔑 Automatic Label Generation
Even if you don't manually add a label, the system creates one automatically for tracking purposes.
Why this matters:
Every item gets a QR code or label in the Custody tab
This ensures proper tracking even if you're not actively scanning labels
Items are correctly added to the estimate
If you later scan a physical QR code, it associates with the right item
💡 Tip: Auto-generated labels keep everything organized in the custody tab and ensure nothing gets lost in tracking.
✅ Best Practices
Select the correct room first: Make sure the right room is selected in your sorting facility before inventorying—items will be assigned to that room
Take multiple photos for high-value items: Capture brand, material, and condition details to get accurate identification and appropriate upcharges
Use Multi-mode strategically: Great for similar bulk items, but photograph expensive or unique pieces individually
Understand label behavior: Know when labels associate with single vs. multiple items to avoid confusion later
Review inventory after capture: Check the Inventory screen to verify AI identified items correctly and applied proper codes
Don't worry about manual labels: Auto-generated labels ensure tracking even if you don't scan QR codes
🧩 Troubleshooting
The AI didn't identify my item correctly: Review the photos you provided. If brand labels or material tags aren't clear, take additional photos with better lighting and closer angles. You can also manually change the Xactimate code from the Inventory screen.
I accidentally associated the wrong label: Labels can be reassigned in the Custody tab. Find the item and scan a new QR code to change it to a different existing one.
Items went to the wrong room: Always check which room is selected before starting your inventory session. Items are assigned to the active room at the time of capture. You can change room assignment later in the Inventory view.
Multi-mode split my items incorrectly: This can happen if items overlap in the photo. For best results, arrange items with clear separation when using Multi-mode, or photograph them individually.
🔑 Key Takeaways
Single Mode is for specialty items with upcharges or higher value
Take multiple photos of labels, brands, and materials for accurate AI identification
Multi-mode lets you capture several items at once from a single photo
Labels are optional but useful for tracking—auto-generated even if you don't scan
Select the correct room before inventorying to ensure proper assignment
Review the Inventory screen to verify codes and upcharges are correct