Common Issues
Items Not Uploading?
Check:
Internet connection is working
Autosync is not paused (Profile → Offline)
App is open
Device storage isn't full
If issues persist, view the upload queue in the Offline tab or contact support.
Running Out of Storage?
Let current uploads complete
Check Offline tab → View Files
Delete unnecessary files
Remove cached jobs you're not using
App Running Slow?
Remove unused offline jobs (keep 5 or fewer)
Let the upload queue finish
Restart the app
Update to the latest version
Common Questions
Q: How long does offline data last? A: Until it's uploaded or you delete the app. Data survives app restarts and device reboots.
Q: Can I work on multiple jobs offline? A: Yes, if you downloaded them to your device beforehand.
Q: What if I run out of storage? A: New photos won't save. Free up space immediately.
Q: Can I edit items after they upload? A: Yes, uploaded items work exactly like online items.
Q: Are offline photos lower quality? A: No, quality is the same online or offline.
Q: How do I know uploads are complete? A: Check the Offline tab - when counters show 0 files, you're done.
Q: Can I pause uploads? A: Yes, use "Pause Autosync" in Profile → Offline.
Need Help?
If you're having issues:
Check this FAQ
Go to Profile → Help and Support
Visit our support portal: https://support.contentspal.com
When contacting support, include your device model, app version, and screenshots of any errors.
Last Updated: January 2026